Heim Group

PAT HEIM Ph.D.
Chairman, CEO, The Heim Group

Dr. Pat Heim is CEO of The Heim Group, a consulting firm which provides management and organizational development services. Clients include corporations in the manufacturing, health care, publishing, pharmaceutical and service industries, as well as federal and state agencies. The Heim Group designs, delivers, and coordinates a wide variety of activities to support organizational transitions, improve team effectiveness, and enhance professional and managerial skills.

Formerly, Dr. Heim was assistant vice president of management consulting and training for American Medical International. In this position she was responsible for the development of the first corporate college in health care and the creation of a highly successful executive training program. Additionally, Dr. Heim served as an internal consultant to management in over one hundred hospitals and businesses throughout the United States and abroad.

Previously, Dr. Heim was a management and organizational development advisor at Rockwell International. In this position she was responsible for a wide variety of management training and consulting programs.

Dr. Heim has taught at Loyola Marymount, University of Colorado, and San Diego State University. Since receiving her Ph.D. in communication from the University of Colorado, Pat has published and conducted continuing research in the area of management development and gender differences. Her books include Hardball for Women, which the Library Journal has called a "landmark" publication, Smashing the Glass Ceiling, Learning to Lead and In the Company of Women: Indirect Agression Among Women: Why We Hurt Each Other & How To Stop.

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Tammy Hughes
President, The Heim Group

Tammy has been with The Heim Group for more than ten years working closely with Pat Heim. In addition to being the President currently, she has served in a variety of roles during her tenure including spearheading the design of the highly successful workshop, "GenderSpeak". Tammy worked closely with Pat to create a highly interactive and experiential workshop which could be delivered with success by organizational facilitators.

Tammy has been delivering training for more than 18 years throughout the U.S. and around the globe. Some of her clients include McDonalds, Proctor & Gamble, TGI Friday's, GE, BP, CB Richard Ellis, Adventist Health, Sony Pictures Entertainment, Castrol, Equity Office, and Wells Fargo. Tammy has earned the title of Master Instructor and is responsible for the training and certification of all new "GenderSpeak" facilitators. She delivers fun and informative keynotes on the topic of Gender Differences in the Workplace as well. Her energy has been widely appreciated by our clients.

Tammy came to our group from a successful high level sales and marketing position with Xerox Corporation. In her capacity there she managed several of the largest national accounts. She holds a B.A.A.S. degree from Midwestern State University in Texas. Tammy is married and has two young sons. She enjoys cooking, athletics, and working with adolescents in her community.

Letter of referral – For Tammy Hughes, speaker on “Gender Differences”

In 2005, Tammy was invited to present to the Novartis Female Leadership Forum, an audience of 200+ senior female leaders across different functions, from 20+ different countries. Her presentation, about Gender Differences impact on leadership styles was phenomenal. The feedback we received from participants at that time was so overwhelmingly positive that we invited Tammy to present the same concepts again to the Forum in 2007. This time the audience included male leaders, too. Again, 90% of respondents rated Tammy as a good, very good, or excellent speaker.

Tammy's distinctive strengths are:

Extremely well documented expertise in the topic: Tammy provides a data-rich, fact- dense talk that is both inspiring and thought-provoking, and has a deep scientific knowledge about Gender Differences. Personally, her insights have remained in my memory and made a tangible difference in the way I relate to my male co-workers.
Superior presentation skills: Tammy is gifted in presenting data in a simple, clear, meaningful and humorous manner. She can condense a wealth of knowledge into 1 hour and present it with such liveliness that time seems to fly. She is able to do this without showing a single slide.

We are glad that Novartis managers could benefit from Tammy's valuable insights on how to bridge the 'gender gaps' that we sometimes encounter in both our professional and personal lives.

Veronica Denti,
Global Brand Manager, Novartis AG.
Volunteer member of the Novartis Female Leadership Forum 2007 organization team

November 14, 2006

"It was truly a great event and workshop that you provided for us, but your synergy was so overwhelming that we are still talking about the differences between men and women in business. This was probably the best event that we have had in 2006, and I hope that their are plans to have you back in the near future, and Michael, Pedro and myself want to congratulate you on job well done."

John Goldrick
Director of Property Management
MAS Asset Management Corporation

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Susan Murphy Ph.D.
Speaker/Consultant/Executive Coach/Author, The Heim Group

Susan Murphy is a business and organizational consultant whose background includes over 25 years of hands-on executive leadership experience. She has national and international experience with over 200 business and healthcare organizations. Her clients include U.S. Army, Bank of America, NBC and the American Hospital Association.

Susan has an extensive background that combines the three worlds of corporate leadership, academia and management consulting. She has been an Executive in two Fortune 500 Corporations, served on the Graduate Faculty of the University of San Francisco, and has performed corporate-wide international management consulting for 20 years to a variety of industries.

Dr. Murphy specializes in Leadership and Team Development, Gender and Generational Differences, Executive coaching, Change Management, Performance Management and Customer Service. She wrote Quantitative Approaches to Management in 1994. With Pat Heim, she recently co-authored In The Company of Women: In the Company of Women: Indirect Aggression Among Women: Why We Hurt Each Other & How To Stop., and they have been featured on "Good Morning, America", Time Magazine, U.S.A.Today.com, and the BBC. Susan is known for her wit and wisdom. She combines research and theory with real life experiences. Her humorous style and useful techniques have been well received throughout the United States and internationally. She holds a BS from Vanderbilt University, MBA from Pepperdine University, and from The Fielding Graduate University a MA in O.D. and Ph.D. in Organizational Systems.

Robin D. Johnson Ph.D.
Speaker, The Heim Group

Dr. Robin Johnson designs and facilitates seminars such as: Managing the Challenges of Diversity; Basic Business Acumen; and Designing and Managing Diverse Teams for Effectiveness and GenderSpeak. She has been active as faculty director, co-designer and/or teacher in executive education programs at both the Anderson School of Business at UCLA and the Darden Business School at UVA. Executive education courses include a Leadership Suite for Minority Executives (e.g. African American, Women, Latino, and GLBT Managers), a Head Start Directors Management Development Training, the Advanced Human Resource Management Training Program and the Principal's Leadership Institute of California. Some of her clients have included Standard and Poor's, The City of Compton, CA, Earthlink-Mindspring, IBM, Kodak, LL. Bean, Xerox, AT&T Transtech, CSX Transportation, Campbell-Ewald Advertising, Chrysler Corporation, Crestar Bank, First of America Bank, First Interstate Bank, Ingelwood, CA School District, Nortel, M&M Mars and Southwestern Bell.

Prior to completing her doctorate and becoming a professor, Robin worked as an International Corporate Finance Manager and Lending Officer for 10 years. She started her teaching experience teaching finance and international trade at Chase Manhattan Bank to new trainees. Her Diversity management experience began while she was working as a finance professional at McDonald's Corporation who was asked to train other line managers in the early 80's in Managing the Changing Workforce seminars. She speaks English and French fluently, and converses in Italian and Flemish.

Dr. Johnson has a Ph.D. in Organizational Behavior, Harvard University - award-winning dissertation, M.A. in Social Psychology, Harvard; MBA studies - first year honors, B.A. in International Relations and History, Brown University and an Exchange with University Sains Penang, Malaysia.

Connie Glaser
Best-Selling Author/Speaker, The Heim Group

Connie Glaser is one of the country's top experts on women's leadership and gender communications - helping men and women work together to bridge the gender gap. Her best-selling books have been translated into over a dozen languages and are among the most widely read and influential books on today's workplace. Connie was recently honored for her achievements by being named Businesswoman of the Year by Office Depot.

A regularly featured guest on TV, Connie has appeared on The Today Show, CNN, and NBC Nightly News. With a Master's Degree from the University of Michigan, she has also served as a faculty member for the American Institute of Banking and the International Management Council.

A dynamic speaker and consultant to some of the country's most prestigious corporations, Connie's client list includes AT&T, Time Warner, Coca-Cola, Morgan Stanley, Xerox, Hewlett-Packard, Forbes, and the U.S. Navy.

Connie's latest book, What Queen Esther Knew: Business Strategies from a Biblical Sage, has been described as "Best business advice in 2000 years!" The book's themes of leadership, communications, and credibility resonate as powerfully as they did 2000 years ago.

Connie's previous bestseller, Swim with the Dolphins, established "a new navigational map for leadership and management." Offering an updated role model for women, Dolphins has been ranked among the Top Ten Books on Women in Business, and has been translated into German, Chinese, Korean, Bulgarian, and Hebrew.

Connie has been named to the World Who's Who of Women. She lives in Atlanta, where she writes a column for the Atlanta Business Chronicle, recently syndicated throughout the country.

Serge Lashutka
Speaker, The Heim Group

Serge Lashutka is a consultant and presenter on change, organization and strategy. His advice is both practical and results oriented for leaders and organizations facing significant market and strategic change. Serge's expertise includes the areas of leading in times of change, organization development, organization design and learning, merger integration, and trends in e-HR implementation. He leads board retreats, executive off-sites, team building and whole systems redesign efforts. Each event and presentation is tailored to achieve results and increase the capacity for effective action.

Serge's extensive experience in a variety of industries provides rich material for his consulting and workshops. His style is humorous and engaging while providing useful frameworks and actionable steps for leaders and members of their organizations to use. Serge continues to research fundamental organizational questions facing most leaders and organizations today in a world that is increasingly complex and turbulent.

Currently he is a senior consultant with The Heim Group and consults on managerial and organizational change issues facing large companies, dot.com start-ups, and networks of professionals. Serge has produced a training video called "Accelerating Organizational Transition" and is currently co-authoring the revised version of the book entitle "Learning to Lead" with Pat Heim. Previously he worked as an internal consultant at Unocal Corporation, PacifiCare Health Systems, Kaiser Permanente Medical Care Program, Union Bank and the US Navy.

Serge holds a MBA from Berkeley, an MA in Psychology from USIU and a BA in International Relations, Soviet Union specialty, from Ohio State University. He has served on several boards including Perclose, a medical device manufacturer, and is a glass artist in his spare time.

Jeanie Litteken
Heim Group Training Director

GenderSpeak Workshop Facilitator

Jeanie has been one of The Heim Group's skilled facilitators since 2002. She delivers the GenderSpeak Workshop with great energy and she has a savvy skill of engaging her participants to interact with the content. She has experience working with a variety of industries and is known for creating an environment where participants can relax and enjoy the learning journey.

Jeanie orchestrates all of our train-the-trainer sessions. Her list of GenderSpeak clients include: P&G, Pratt & Whitney, BP, GE, Brinker Int’l, Calfee, Halter & Griswold, FedEx, EMC, Merck and others.

As a volunteer, Jeanie has held committee positions and served on various steering committees helping plan special community workshops and events sponsored by the Junior League, American Cancer Society. Jeanie holds a degree in Curriculum & Instruction from Texas A&M University. She and her husband have two adult children and she enjoys music and running.

Isabelle Pujol
European Director
Speaker, Consultant, the Heim Group

After 17 years in the private sector, Isabelle has learned a lot about the challenges and the Opportunities facing a large and global organization. She lived and worked in France, Belgium, UK and Germany with cross-cultural teams and led international projects in various parts of the world.

Isabelle joined BP in 1989 in External Affairs in France. In 1990, she moved to Brussels and spent 8 years in various positions in Commercial, Internal Communication and Marketing at the BP Oil European Head Office. She chaired the BP Oil European Women’s Network to look at women’s advancement issues in 1993 and introduced mentoring and job shadowing programmes in Europe. She created the Diversity Network in 1997 that led to various activities across Europe.

Isabelle then spent 4 years at the BP Corporate Head Office in London as Group Diversity and Inclusion Manager for Europe and the Middle East, working in close collaboration with the Group Vice President, Global Diversity & Inclusion.

In 2001, she received 2 highly commended certificates at the Opportunity Now Award in the UK to highlight two BP’s successful activities (“Diversity & Inclusion in BP: Framework for Action” and “the Global Women’s Summit”). Isabelle was also responsible for global gender interventions. At this time, Isabelle piloted and launched GenderSpeak in BP Europe and tailored the program to an European audience.

In 2002, as BP acquired the German organization Veba, Isabelle moved to Germany to act as a member of the German Leadership Integration Team and was appointed Diversity & Inclusion Manager for BP in Germany & France to support and position D&I as a strategic value for cultural integration. Isabelle was elected as a member of the Supervisory Board of the BP Oil Marketing Germany.

BP p.l.c. received the US Catalyst Award in March 2006 for recognition of its successful global diversity & inclusion strategy.

Isabelle recently decided to move on and retired from BP. She now provides strategic D&I consulting, designs and facilitates seminars to engage individuals, teams and organization to value and leverage the diversity of their workforce and create an inclusive performing culture. Isabelle sees herself as a change agent determined to create a positive contribution in the world. One of her passions and experiences is Gender communication. She will act as the regional director for the Heim Group to introduce GenderSpeak in the European market. Isabelle is currently based in France & Belgium.

Isabelle has a Degree in Business Administration and communication

Isabelle is 43 and is married to Jean-Marc,. They have a son Raphael (19) who is studying Business Economics in Santa Barbara US, and a daughter Sarah (14) who is studying at the International School of Le Verseau in Belgium.