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Pat's videos can now be made available on DVD. Please call
for information or to order at 940-767-4787.
New Video Releases - We're Taking Orders Now!

A businessman writes:
Pat,

I am the law firm administrator at a medium-sized law firm. The number of
emails I receive daily from females of the firm with pettiness directed
toward one another is unbelievable. How do I stop this culture?

(I just bought the book, In the Company of Women and hope to glean
some insight.)

Jeff,

Hopefully you will get a good number of ideas from In the Company... but here are my basics. Institute a policy that requires that all differences be discussed with the person that the individual is having the problem with and then HOLD TIGHT to that policy. "If you haven't told her, then don't tell me" needs to be your reply to complaints. You will probably need to then teach the employees how to have productive conflict (that's why we have 2 chapters about conflict in the book). Finally, make it a mantra that conflict NEVER be done in writing and this includes email-it must be face to face or at the very least on the phone if they are in different locations. And you must be very consistent about the above.

Good luck,

Pat

P.S. We have audio and video resources for productive conflict skills and in early 2005 will have a video based on In the Company.
- SPECIAL - Purchase all six videos! This set includes:

  • Power Dead-Even Rule - REVISED
  • Invisible Rules - REVISED
  • Conflict: The Rules of Engagement
  • Changing the Rules
  • Gender-Driven Selling Strategies
  • In the Company of Women

    VHS: $2,000.00
    DVD: $2,150.00

    Find Out More... Also check out our other hot specials.

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    The Power Dead-Even Rule and Other Gender Differences In The Workplace - REVISED EDITION

    DVD Price:
    $495.00

    VHS Price:
    Was $495.00
    Now $49.00
    (43 min)
    Gender Differences Video Men and women live in different cultures. As a result they have different rules regarding what is considered "appropriate" adult behavior. Unfortunately neither gender is aware of these disparate norms and rules and often misread what is being communicated. Women may see men as belligerent and insensitive. Men often see women as over-emotional. What they don't understand is that both men and women are doing what works in their own culture. Unfortunately, the same behavior can backfire across culture. Consequently, what seems natural to one gender culture can seem mysterious and baffling to the other.

    In her thoughtful and lively presentation Dr. Heim will explain some of the different rules of the male and female cultures and help viewers understand and learn to improve workplace communication between men and women instead of placing the blame on either gender.



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    Close Captioning / SubtitlesThis DVD allows you to select closed caption [subtitles] language options of English, Spanish and Portuguese.

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    Invisible Rules - REVISED EDITION

    DVD Price:
    $495.00

    VHS Price:
    Was $495.00
    Now $49.00
    (33 min)
    Invisible Rules Video

    Men and women live in different cultures. As a result they have different rules regarding what is considered "appropriate" adult behavior. Unfortunately, neither gender is aware of these disparate norms and rules and often misread what is being communicated. Consequently, what seems natural to one gender culture can seem mysterious and baffling to the other. The differences are not right or wrong but they can result in confusion and conflict. By making these Invisible Rules visible, Dr. Heim provides the basis for better understanding, communication and teamwork.
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    Close Captioning / SubtitlesThis DVD allows you to select closed caption [subtitles] language options of English, Spanish and Portuguese.

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    Conflict: The Rules of Engagement

    $495.00

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    DVD format


    (41 min)
    Conflict Video The art of conflict management on the job in all interpersonal relationships is the subject of Conflict: The Rules of Engagement.  Dr. Heim takes viewers through proven strategies which neutralize some conflicts straight out, or simplify complex conflicts into manageable ones.  The end result is a more productive and respectful organization.

    Sample
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    Changing the Rules

    $495.00

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    (25 min)
    Changing the Rules Video Understanding the dynamic of gender related communication problems is the first step in creating a harmonious work environment. But that is only part of the puzzle. This video employs a case study based on an actual situation that zeros in on identifying communication problems. This highly requested video provides your viewers with three proven and effective solutions for solving your gender issues.

    Sample
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    Gender-Driven Selling Strategies

    $495.00



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    DVD format


    (30 min)


    Sample
    Men and women buy differently. This video uncovers the secrets of targeting your sales strategy to be equally successful with men and women. How to build relationships, when to chat versus when to get down to business, even how and where you stand when selling to a woman or a man, can make or break a sale. If you will learn to target your sales strategies with gender differences in mind, you will forge more collaborative relationships with your customers and increase your sales performance.
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    In the Company of Women

    $495/ea DVD and $49/ea VHS
    (34 min)
    Gender Differences Video

    Women can be best friends or worst enemies.

    Women have profound emotional ties to other women. Even when a woman finds the male love of her life, the bonds she shares with female friends usually remain unshaken. However, when a woman gets promoted, who is OFTEN the first to attack? Other women, of course! In fact, relationships between women often polarize at two extremes: either they're truly wonderful or they're quite terrible. Why is this topic of critical importance today? Half of the workforce is women and when women are working well together, productivity and morale escalate throughout the entire organization. Drs. Heim and Murphy help viewers improve working relations based on lessons The Golden Triangle and the Power Dead-Even Rule teach.


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    ADDITIONAL TRAINING VIDEOS
    Accelerating Organizational Transition

    $99.00
    (55 min)


    Sample
    Why do some organizations make required changes and achieve new levels of performance successfully, while other units in the same organization seemingly stumble and never achieve new levels of performance? This two-part video reveals how viewing organizational change as a learning process that can be accelerated can be the difference. Based on a three-year study of ten companies undergoing fundamental change in their business models, it describes the learning challenges in organizational change and how leaders and mangers can accelerate transitions. This video includes actual case material from an in-depth case study. Based on Research at CEO, the Marshall School of Business of the University of Southern California. Produced by: Susan A. Mohrman, Center for Effective Organizations (CEO) and Serge Lashutka, The Heim Group
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